Our Services

Mortgage Broker Support Services

With access to the vast talent pool of educated English-speaking professionals in Sri Lanka with a literacy rate of 93%, WOFT BPO is able to support businesses with any sales process. Here are just a few ways WOFT BPO can assist:

Loan Processing and Packaging

Our team of extensively trained experts excels in managing all facets of your loan processing journey, ensuring a smooth transition from the initial stage to a seamless settlement. Here’s a glimpse of what we can achieve for you:

Initiate loan application and input data into CRM
Gather, authenticate, and follow-up on supporting documents
Develop loan serviceability calculator
Request property valuations
Generate and track discharge forms
Develop compliance documents
Finalize comprehensive loan file and submit to the lender
Monitor the loan process through to settlement
Consistently follow up with valuer, lenders and mortgage solicitors, providing status update reports
Inform about loan approval
Complete settlement checklist
Post-settlement procedures

We understand that gathering supporting documentation is highly time-consuming, and we are geared to take on that pressure on your behalf.

Support Officer

Fulfill a spectrum of business requirements by utilizing our dedicated Support Officer services, covering:

Broker administrative assistance
Valuations, pricing, assess serviceability
Loan processing
Loan upkeep
Database management
Client retention initiatives

Sales Support

Irrespective of your business size, our dedicated sales support staff is committed to representing your business effectively. Increase your sales operations with our reliable and capable offshore support services.

Our assistance encompasses support in the following functions;

Telemarketing services
Scheduling appointments
Managing live chat interactions
CRM administration
Cleansing of data
Managing schedules of sales agents

Administration Assistant

Our team comprises competent administrative assistants with exceptional multitasking and communication abilities. We will provide you with the ideal offshore professional that suits your administrative requirements.

They adeptly handle a variety of tasks, including:

Schedule coordination
CRM and database handling
Compilation and preparation of reports, presentations and correspondence
Coordinating with staff, suppliers and clients
Establishing and maintenance of administrative processes
Coordination of travel arrangements
Routine administrative duties

Support related to Finance

Call Centre Support Services

Inbound Call Center Services

Our inbound contact center ensures professional handling of incoming customer calls, backed by state-of-the-art technology. With a focus on language expertise, 24/7 service availability, skilled-based routing, automated IVR options, and quality monitoring, we guarantee a superior customer service experience.

Outbound Call Center Services

Our skilled agents focus on lead generation, satisfaction surveys, proactive service calls, and effective telemarketing to maximize every opportunity professionally and confidently.

Live Chat Support

Our live chat support facilitates natural conversations, enabling skilled agents to guide customers efficiently. This service reduces repetition, increases engagement, and fosters meaningful interactions, enhancing customer satisfaction.

Data Services/Correspondence Management

We specialize in efficient data handling and correspondence management. Our services include confirmation and processing, customer responses, drafting, processing, reply and feedback services through letters, fax, and emails, all within predefined service level targets. At Woft BPO Technologies, we prioritize exceptional service delivery and operational efficiency, ensuring that every interaction with your customers is handled with expertise, precision, and a commitment to exceeding expectations.