About Us

Our Company Overview

Business Process Outsourcing Leader established in 2004, Woft (PVT) LTD stands as a vanguard in Sri Lanka’s business landscape. WoftBPO is the company’s specialized arm in providing uninterrupted services and robust outsourcing solutions tailored to empower our valued clients in navigating the highly competitive business environment. Our consolidated approach aims to bolster both domestic and offshore enterprises, enabling them to optimize their business functions by entrusting us with diverse front-end and back-end non-core operations. This strategic delegation allows business owners to alleviate operational burdens and redirect their focus towards core business activities and strategies.

WoftBPO is a leading outsourced services provider, specializing in the finance, banking, corporate and call centre operations. Our solutions are backed by deep industry knowledge and hands-on experience with a team of over 50 skilled professionals. We take on routine and time consuming challenging tasks by providing innovative solutions via operations and technology meeting the demands of the modern digital economies of the world. We understand how to drive down costs, scale resources and technology to support challenging needs and goals whilst delivering consistent & compelling client deliverables.

WoftBPO is a Sri Lanka based outsourcing firm focused on handling loans processing for mortgage brokers as well as handling call centre operations for any client in the world. Over time we have become a strategic partner for outsourced business processes for many successful firms..

WoftBPO employees are well trained in handling loan processing, other back-office activities for mortgage brokers and call centre operations. We provide end to end service support for mortgage brokers at every stage of the loan application until settlement. On the other hand we are able to cater to the client’s specific requirements with customized call centre solutions.

We can proudly say that we understand the BPO industry dynamics in and out. Therefore, we are able to provide excellent services at competitive rates that are specifically tailored to suit the client’s requirements.

At Woft BPO, our commitment to continuous improvement is unwavering. We leverage cutting-edge expertise to enhance the productivity, quality, and efficiency of our services. We firmly believe in fostering collaborative partnerships with our clients and business owners, aiming to streamline business operations through the strategic utilization of data technology and skill-enhanced outsourced services.

Clients choose Woft BPO as their global outsourcing partner because we comprehend their unique business requisites. Our workforce solutions are remarkably flexible, cost-effective, and meticulously tailored to meet their specific needs. We take pride in delivering services that are not just customized but also adaptive, ensuring that each client receives an outsourcing experience that aligns precisely with their vision and objectives.

Our vision encompasses the establishment of a contact center operation renowned for delivering unmatched customer experiences. We are dedicated to harnessing cutting-edge technology, including AI-driven solutions, to elevate efficiency and expedite issue resolution. Central to our vision is a steadfast commitment to nurturing employee development and satisfaction, fostering a positive workplace culture that translates into exceptional service delivery. Through a relentless pursuit of innovation, data-driven insights, and an unwavering customer-centric approach, we aspire to redefine benchmarks in our industry. Our aim is to ensure that every interaction embodies our unwavering dedication to excellence, setting new standards that reflect our commitment to delivering unparalleled service.

At Woft, our mission is to transform customer engagement by establishing a BPO center operation characterized by efficiency, innovation, and genuine care. We are devoted to harnessing advanced technologies while cultivating a dynamic and supportive environment for our talented team. Through our unyielding pursuit of excellence, we endeavour to redefine industry benchmarks.

Our Values

Our values serve as guiding principles, shaping our behaviors, decisions, and interactions, while defining the culture that propels us toward the realization of our vision and mission.

Customer-Centric Excellence: Prioritizing unparalleled customer experiences, we engage proactively, offer personalized solutions, and consistently strive to surpass expectations, placing customer satisfaction at the core of all our endeavors.

Innovation as a Driver: Embracing cutting-edge technology and fostering a culture of innovation, we continuously enhance our services, positioning ourselves at the forefront of the contact center industry to meet evolving needs effectively.

Employee Empowerment: Acknowledging our team as our most valuable asset, we invest in their growth, provide a supportive work environment, and recognize their contributions, fostering a motivated and high-performing workforce.

Integrity and Transparency: Upholding the highest standards of integrity and confidentiality of information in all interactions, we establish trust with both customers and team members. Transparent communication forms the bedrock of enduring relationships.

Continuous Improvement: Committed to learning and evolution, we consistently analyze data, seek feedback, and adapt our strategies to optimize efficiency and effectiveness in delivering exceptional service.

Adaptability: Embracing change in a dynamic business landscape, we remain agile by adjusting to new technologies and evolving customer needs, ensuring our relevance and sustained success.

Community and Social Responsibility: Beyond our business pursuits, we are dedicated to making a positive impact on the community. Acknowledging our responsibility, we strive to contribute to social well-being and environmental sustainability.

What does our customer say?

WOFT BPO comes highly recommended by many. We specialize in providing efficient outsourcing solutions, helping businesses streamline processes and boost productivity.

Upul Adikari

Head of Marketing, Hatton National Bank, Sri Lanka

I have no reservations in endorsing Woft BPO for their outstanding services. Their team's adeptness, professionalism and commitment can profoundly enhanced the efficiency of the outsourced business processes. They can become an invaluable partner for outsourcing requirements for any organization.

Kenneth Chee

Chairman - Aisec Global/ Founder - Fastcorp Pte Ltd, Singapore

I highly recommend Woft BPO for their exceptional services. They are capable of seamlessly integrating into the outsourced process efficiently and professionally significantly contributing to streamlining the business process. Their team's proficiency, professionalism and commitment to excellence make them an ideal partner for outsourcing endeavors.